Please read notes below carefully before placing your order. If you have any questions, please feel free to contact us.
A. The product does not include any accessories such as gloves, wedding veil or petticoat, price is for one dress only.
B. Affected by many factors, such as cutting skills of different tailors, photography lighting, camera angles and different electronic displays, there may be minor difference between the dress you receive and the pictures above. Please allow few slight differences, which is a normal phenomenon as our dresses are replicas, thanks for your kind understanding.
C. Before ordering, please read this listing carefully and ask all your questions. We will reply as soon as possible.
D. We strongly recommend you to have your measurements taken by a professional before buying any gown online. Please refer to the measurement instructions and measure yourself carefully.
E. Dress can be made in Custom Size, Color, Design.
F. All dresses are not in stock, production begins after the order is confirmed.
This page shows you how to choose a shipping method for your order, estimate shipping cost, and gives other further information on shipping process of Auroariel.
MAIN SHIPPING METHODS
There are three shipping methods we offer, including rush shipping and standard shipping. We will arrange the best Courier according to your choice of shipping method and shipping address.
1) Standard Shipping(Delivery in 30-45 days)-Free!!!
2) Premium Shipping (Delivery in 25-35 days) -$19.89
3) DHL/FedEx/UPS(Delivery in 10-25 days)-$49.89
♦ Total Delivery Time = Processing Time + Shipping Time
Occasion dresses: Within 10-20 Business Days (From May to Dec)
Occasion dresses: Within 15-30 Business Days (From Jan to April)
Wedding dresses: 15-25 Business Days (From May to Dec)
Wedding dresses: 20-40 Business Days (From Jan to April)
Packing: in order to save your shipping cost, each dress will be packed tightly with water proof bag .
Note :The shipping cost is prepaid before sending, so there will be no extra shipping cost, please note for some countries, there will be customs taxes, this tax should be paid by buyers, in order to save your cost, we usually write less price on the invoice.
Please refuse to sign the package if you find the package is broken and contact with us at the first time, we will help you solve all the problem.
To better communicate with you, please provide a valid email address and check emails after you have purchased for any updated information. Once you have placed your order you will be contacted by e-mail to confirm your order. If your billing address is a P.O. Box, then you must provide us with a physical address by email.
How to track orders?
Shipment information - tracking number, shipment method, etc. can be found in my order. Please log directly into your Auroariel account and check my order.
If you have a tracking or delivery confirmation number, you can track your package through the carrier's website.
We have partnered with a number of reputable shipping companies for the destinations we service including DHL, TNT, UPS, FedEx, USPS and so on. Whenever the order dispatches, we will send you track number so you can follow the status.
Here are the links to all the delivery companies we use so you can track your order
Please note that you may not be able to track each shipment notification email you receive for the first 24-48 hours. If 48 hours have passed and you are still unable to track your order, please contact us.
Do I have to charge duty and import fee?
Any tariff or import duty will be imposed on the package when it arrives in the destination country. These fees must be paid by the recipient of the package. Unfortunately, because the customs policies and import taxes vary greatly from country to country, we can't control these costs or tell you what they are.
Before placing an order, it's better to contact the local customs to know the current charging situation, so you won't be surprised by the unexpected charging.
Is there any extra charge for international transportation?
In some cases, VAT or other taxes, duties or fees will be levied in your destination country. The additional costs of taxes or customs clearance must be borne by the payee; we cannot control these costs or predict their amount. Customs and tax policies vary widely from country to country; you should contact your local customs for more information. When customs clearance is required, it may cause delay beyond our initial delivery estimate.
Apo / FPO / DPO shipment
We are sorry that the P.O. Box and military address (APO, FPO) could not be delivered. Please leave a message when placing an order in the u.s.region. For example, if you are in Guam, Puerto Rico, you can specify Guam, Puerto Rico in the country section of the order. Customers from Brazil should leave a message to provide us with your 11 CPF.
Note: if you choose to deliver regularly, your package will be delivered directly to your home once, or will be delivered to your local post office. Then you need to bring your tracking number and your personal ID card to collect your items. We'll let you know as soon as your parcel is sent.
What happens if I'm not here when the order arrives?
If you are not present when the package arrives, the carrier will leave a card or call to tell you where it is. It can be in a safe place, or a card detailing how to pick up or reschedule a shipment. If you do not receive any information from the carrier please contact our customer service immediately, Our email:firstname.lastname@example.org we will assist you to find your package, please don't worry
I received the wrong order. What should I do?
We will immediately resolve any problems with incorrect projects.
Please contact our customer service and provide the order number, incorrect product name and number.
We'll call you back as soon as possible and try to help you out.
Why do I need a "CPF" number? (Brazilian customer)
Our customers in Brazil told us that for international shipments, all individuals should indicate their "CPF" number on the invoice, and the company must include a "CNPJ" number.
Therefore, if you want us to ship your order to Brazil, please be sure to provide the correct "CPF" or "CNPJ" number so that your package can pass customs smoothly.
We really want you to be happy with your purchase in our site Auroariel.com. We offer a 2-day Hassle-Free return/exchange service after receiving.
1. Returns and exchanges request must be posted within 2 days of your order's delivery date*.
2. All returns must be received in their original condition(unwashed, unworn, unaltered, and undamaged) with tags attached.
3. Return or exchange shipping fee is the responsibility of the customer.
See more details here.
Any problems, please contact our customer service through our email: email@example.com
We believe that the perfect dress isn't really perfect unless the fit is just right and sometimes a slight adjustment is necessary, but don't worry because we have you covered. The most required alterations at Gownforml are a simple hem alteration, the addition of sewn in bra cups, or tightening of the straps. These types of alterations can be done at any seamstress or alterations service in your area. But even better, we can have them done by our manufacturing team before the dress arrives at your door!
We are able to offer world class shipping options through our long-term partnerships with leading global carriers.
If you need information before you buy, you can also contact our email firstname.lastname@example.org.We normally respond to all tickets within 1 working day.